How to order
Please sign up and log in first! (upper right corner button)
For non professionals : We strongly recommend you to purchase professional hair products from your local hair designers. They know your hair and can recommend what you need for your beautiful and healthy hair. If you cannot find our products in your local salons, please enjoy your online shopping here right away. You may shop as a guest, but we strongly recommend to sign in for the future benefits you might miss. You can purchase beautiful quality hair care products which has been loved for long time worldwide. Also please join communicating with other users in our social networking communities such as Facebook.
For salon owners / hair designers : Please sign up and let us know your email address and salon information by email (firstname.lastname@example.org), then we will set you as a salon customer and you can access to salon product pages.
30 days for unopened or new items. 10% restocking fee will be charged after review of returned products. No return on tools (irons, dryers, machines) and books. 30 day free returns for defective items. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We ship Worldwide. For international order, please contact us @ email@example.com. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Also some extra fees may occur for the international shipment like customes and duties, etc.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping method you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use (UPS and USPS), all weights will be rounded up to the next full pound.
Sometimes, we don't have enough number of items you ordered. In that case, we will contact you immediately to update the status to fix the order.
Enjoy your shopping @ madforhair.com.
** Most product page has description of package information which is in the (0 ea x 0 boxes). That is for distributors who wants to buy in box units. Those information is not package units sold. For example, (6 ea x 6 boxes) means that 1 big case contains 6 small boxes of 6 individual products in it. This does not mean it sells 6 product package.